Refund policy
At Bros Royal, we value customer satisfaction and aim to deliver only the best quality products. This Return & Refund Policy explains the conditions under which returns, exchanges, or refunds are accepted.
1. Eligibility for Returns/Exchanges
We accept returns or exchanges only if:
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The product is damaged, defective, or incorrect upon delivery.
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The request is made within 48 hours of receiving your order.
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The product is unused, in original packaging, and with all tags/labels attached.
2. Items Not Eligible for Return/Refund
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Products that have been worn, used, washed, or altered.
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Sale/discounted items unless damaged or defective.
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Products returned without original packaging or proof of purchase.
3. Return Process
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Contact us at brosroyalonline6@gmail.com or 0333-4964529 within 48 hours of receiving your product.
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Provide order number, reason for return, and pictures/videos of the issue.
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Our team will verify and approve the return request.
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Ship the product back to the address provided by our team (return shipping charges are the customer’s responsibility unless it was our fault).
4. Refund Process
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Once we receive and inspect the returned product, we will notify you of approval or rejection.
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If approved, refunds will be processed within 5–7 working days via the original payment method or store credit.
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For Cash on Delivery (COD) orders, refunds will be issued through bank transfer or store credit.
5. Exchange Policy
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Exchanges are subject to product availability.
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If the desired size/color is unavailable, you can choose another product or opt for store credit.
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Bros Royal
📧 Email: info.brosroyal@gmail.com
📞 Phone: 0333-4964529